Terms and Conditions

Ordering Information
For the fastest service call our Toll-Free Number: (800) 569-5323, or Fax your order toll free to: (877) 386-1489. Our Customer Service representatives are available from 7:45 a.m. to 4:30 p.m., Monday through Friday (Pacific Time). 24-hour message center is also available for after hours ordering. You may email orders to: info@nnigroup.com.

Internet Ordering
Full Price and Product Catalog on the world wide web at http://www.nnigroup.com.Credit cards may be used, per our Terms and Credit Policy.

Prices
Prices listed within this Price & Product Catalog are wholesale and are subject to change without notice.

Prompt Service
Most orders are shipped within 24 hours. Custom Wraps are shipped within 2 to 3 working days.

Back Orders
If an item is out of stock, you will be notified and the item back-ordered, unless you request otherwise. We will notify you when the item is again available.

Shipping Policy
For speed and economy we ship via UPS (United Parcel Service), FedEx (Federal Express), Ontrac. Urgent orders can be shipped "3-Day Express", "2nd Day Air" or "Next Day Air" upon request, including Saturday delivery. All shipments are insured and shipped FOB our Los Angeles, California warehouse. A $4.75 per order handling fee applies in addition to regular freight/COD charges. Additional crating charges may apply on certain items.

Terms and Credit Policy
Initial orders are sent COD or Prepaid. For your convenience we accept Visa, MasterCard, American Express and Optima. Net 30-day terms are extended with approved credit. To establish an open account, please submit a credit application. Allow 30 days for processing. Past due accounts will be subject to a finance charge of 1 1/2% per month (18% per annum). Payments in US funds only. Delinquent accounts lose Net 30 privileges and become COD or Prepaid. There is a $25.00 charge to your account each time a NSF check is processed.

General Information
All California accounts must have a valid signed Resale Card on file. Sales tax will be charged on California accounts with no Resale Card on file. California sales tax must be charged on all samples, tools, etc.

Guarantee and Return Policy
If for any reason you are not completely satisfied with any of our products you may return the unused item within 10 days for credit or refund. Please obtain a "Return Authorization" from our Customer Service Department before returning any merchandise. Please check all merchandise before using. Returns are subject to a 20% restocking charge unless defective or due to our error.

Customer Service
Our Customer Service Department is always ready to help you with any questions that may arise. We offer assistance in matters pertaining to framing application techniques. Our aim is to serve you in all your framing needs. Please feel free to call.

Prices are subject to change without prior notice.

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